Articles and News

WordPress Update required dialog box
How do you update WordPress?

When updates are available, you will be notified in the WordPress->Dashboard->Updates menu.

You should always apply updates as soon as possible.  You’re able to set WordPress to update itself automatically.  If you’re doing it manually, ensure you have made a backup of the site and database.  If you utilise automatic updates, ensure you have regular backups being taken.

Automatic WordPress Update

To set automatic WordPress updates without the use of a plugin:

  • -FTP into your server or log into the File Manager via cPanel
  • -Look for and edit the config.php file – This is normally located in the public_html folder
  • -Add
  • -And save


Manual update

-Download updates from the official repository.
-FTP into your server or log into the File Manager via cPanel
-Remove the wp-admin and wp-includes directories
-From the WordPress repository WordPress download in step 1, replace the files from the root directory, wp-admin and wp-includes directories
-Log in as admin
-If prompted update the Database
-Navigate to the plugin update screen and apply updates if needed
-Navigate to website to ensure it is operational


Further reading:
How to minimise spam?
How do I choose secure WordPress plugins?

Main in suit clipped showing shoulders to hip looking at a tablet with binary background checking domain redemption status
Domain redemption, what is it and what to do ?

After about 40 days of your domain sitting in the ‘expired’ state, it will be deleted at the registry.  Once the domain is deleted at the registry, the status of the domain changes to ‘Redemption’.

Once your domain has reached the Redemption phase, it can only be renewed with the Registrar in which it expired with.  Blue Ocean Web Hosting is not the Registrar.  We need to contact the Registrar of the particular domain extension you are wanting to redeem.

The Registrar are the ones that apply the sometimes hefty fee for renewal of domains in this phase.  The Redemption phase lasts 30 days, then 5 days pending deletion, before it is removed and is available again for registration.

If your domain has entered the ‘Redemption’ phase, you will need to log into your Blue Ocean Web Hosting account and lodge a ticket.  We can then raise an invoice for the RGP fee and process the request.

For a list of auDA accredited registrars can be found here.


Further Reading:

What is DNS?
What is DNS Propagation?

Shadow Hand typing on a blurred keyboard maliciously
What is Hacking and how to best avoid being hacked?

Hackers are basically crooks that want to steal information from you, or manipulate your website to their advantage. They crack or hack the credentials of your site to obtain access to the backend where they are not supposed to be. Once there, depending on their motivation – anything is possible.

· Insert unwanted links to other sites onto your webpage
· Use your system to spread a political message
· Use your site as a host for all types of malware and to spread infection
· Gain knowledge of other sites or email login credentials
· Simply annoy and be an expensive nuisance

The best things that you can do to help avoid being hacked is to have a strong password. There are many applications out there that can create good strong random passwords. Another thing that really is a must do, is keep your WordPress up to date. Log into the back end of your site and ensure that all the updates are done.

Another great tool is to install a WordPress firewall plugin. Look in the WordPress plugin directory or google ‘WordPress firewall plugins.

Also, remove unused or unwanted plugins. Allowing unwanted plugins enabled or disabled to sit in your WordPress installation increases the chance of the site being compromised.

Related Reading:
Do I need to buy a SSL Certificate
Which SSL certificate is right for me?
How to minimise spam – WordPress

.auda domain administration logo
Can I have ID Protection available for .AU domain names?

ID protection is not available in the .au domains namespace. auDA (.au Domain Administration) does not allow ID protection on the .au domains.

Unlike other gTLD domains (.com, .net), there is less information shown on a standard whois search for .au domains.  Only the Registrant/Entity data is shown including ABN, ACN, Trademark, etc along with the name of the person who is the Registrant and Technical Contacts appear.

No postal address or phone numbers are shown on any whois search.

The only time an email address is shown on a .au domain whois search is when the search is conducted when the whois site is protected by a captcha.  This ensures that ‘robots’ or ‘scripts’ are not trawling through whois site’s collecting data.

Other technical data is shown like nameserver entries and some other

You’re able to check out the details on your domain (or any for that matter) at .  Check out their other suite of tools while your there.

Here is a sample whois for the domain

Registry Domain ID: D407400000001128840-AU
Registrar WHOIS Server:
Registrar URL:
Last Modified: 2019-07-08T00:35:13Z
Registrar Name: Synergy Wholesale Pty Ltd
Registrar Abuse Contact Phone: +61.383999483
Reseller Name:
Status: serverRenewProhibited
Registrant Contact ID: DIT-1077761
Registrant Contact Name: Glenn Goodman
Tech Contact ID: DIT-1077762
Tech Contact Name: Glenn Goodman
Name Server IP:
Name Server IP:
DNSSEC: unsigned
Registrant: GOODMAN, GLENN
Registrant ID: ABN 86169818682
Eligibility Type: Sole Trader

Related Reading:

What is DNS ?
Frequently Asked Questions

Three monitors across looking across lake to city with binary numbers ina globe shape superimposed
What is DNS propagation and how long does it take to complete?

DNS propagation is the process of DNS settings (like nameservers) updating around the world.  Each user’s browser will pick up changes at different time intervals based on the ISP they are with.

Generally DNS is refreshed every 2-4 hours.  A lot of hosting companies will advise that DNS propagation can take up to 48 hours.  It can take as little as a couple minutes, but generally you will see the changes between two and four hours.

When editing DNS settings, you will see a TTL (Time To Live) entry.  The TTL is meant to advise how frequently the DNS should be checked for new records – please be aware that TTL is a guideline and isn’t always followed.

Related articles:
How long does it take to transfer a domain ?

What is DNS?

laptop connected to image of world
What is DNS?

Think of DNS (Domain Name System) as the phone book of the internet.  Humans read words, computers read numbers.  So when we type into our web browsers things like, we can read it but computers cannot.  To enable web browsers to load the correct page we are looking for, web browsers like Google Chrome or Microsoft Edge interact through Internet Protocol (IP) addresses.

The DNS translates the domain names we read into IP addresses that the computer/browser can read.

Each device connected to the internet has its own unique IP address which other computers/devices use to find it.  It is much easier to remember than which the computer/browser can read.

The process of delivering a web page to your browser involves converting a hostname ( into an IP address (

When you type in, a request is sent to a DNS server to look up the domain you are trying to access.  The DNS server (which there are multiple around the world) translates into and IP address.   The DNS server points your browser in the right direction as to where in the world that IP address is located – connection is made with the IP address, and the computer/device on the other end, starts serving the web page your after back to you.

This is DNS in its most simplest form – There are many more aspects to DNS eg the routing of mail.

DNS is very complicated business and incorrect DNS settings can be the reason for a lot of headaches.

Further suggested reading…..

What SSL Certificate is right for me?

Contacts on Phone
Updating Account Contact Details

If you forget your web hosting login credentials or you no longer have access to your email address that you used to sign up with, you can follow the below instructions to have your web hosting account updated and be able to login again.

Forgot Password

You can follow the ‘Forgot Password’ link here . This will allow you to reset your password via email

Raise a Support Ticket

You can send us an email direct to or raise a support ticket here.

Update Account Details Using a Form

If your unable to log into your account or receive the password assistance emails or use the above methods for whatever reason, you will need to submit and Update of Account Details for to us.  Please download and complete the relevant form below, scan and email or post back to us.

Update Account Details (Business).pdf

Update Account Details (Individual).pdf


Related Reading:
Privacy Policy
Terms of Service

What SSL Certificate is right for me - Blue Ocean Web Hosting
What SSL Certificate is right for me?

No matter what sort of website you maybe hosting, protecting and encrypting  the date that is being sent and received over the internet has never been more important.

What is a SSL (Secured Sockets Layer) Certificate?

When a SLL Certificate is installed to your site, the SSL Certificate encrypts the data that your customers are sending and receiving from your website.

A simple way that the SSL works:

a] Your customer accesses your site with an SSL installed
b] A secure SSL connection is requested from your site
c] Your site responds with a valid SSL Certificate
d] A secure connection is established enabling the transfer of encrypted data to begin

Types of SSL Certificates

Domain Validated SSL Certificates (DV SSL Certificate) – best for small to medium businesses and the cheapest too.  A DV SSL only requires proof of ownership of the domain the certificate is for.  DV SSL should only be used for encryption and are unable to be used to indicate the trust level of a domain or company that owns the domain.  DV SSL’s should not be used for eCommerce sites.  They are best used for testing sites, servers, and internal business sites.

What SSL Certificate is right for me DV SSL - Blue Ocean Web Hosting

Organisation Validated SSL Certificates (OV SSL) – are essentially the same as DV SSL Certificates however the domain owners take an additional step by requiring proof of domain ownership and legitimacy.  This is performed by the issuing authority that the business associated with the domain is in fact registered and legitimate by checking such information such as the name of the business, it’s location, address and other legal information.

What SSL Certificate is right for me OV SSL - Blue Ocean Web Hosting

Extended Validated SSL Certificates (EV-SSL) are the highest level of trust that a SSL Certificate can receive and are the industry standard if you are running an eCommerce website.  The EV SSL is identifiable to the end user (your customer) by instead of a padlock or ‘secure’ text left side next to the domain, you will see the organisation’s name next to the domain name.  These certificates are essential for eCommerce and large business sites where financial and important data transactions occur.

What SSL Certificate is right for me EV- SSL - Blue Ocean Web Hosting


All variants of SSL certificates are available from Blue Ocean Web Hosting

Blue Ocean Web Hosting - Do I need a SSL Certificate
Do I need to buy a SSL Certificate?

SSL these days is a must have.  Once you install an SSL onto your site, you and your visitors are able to access the site securely.  You and your visitors will know you have an SSL as they will see the https:// in the URL bar.  The SSL allows your website to be accessed over HTTPS – This encrypts the data sent between your site and your visitors computer.

Since around 2014 SSL has been a tool used by Google in their algorithms that help determine what SEO score your site should receive.  Google is also no publicly identifying non HTTPS sites.

Implementing a SSL certificate is quite simple with Blue Ocean Web Hosting and in the vast majority of cases, it is issued and installed automatically once purchased from our website.  If in doubt, your account manager will help you if you get stuck.

Related Reading:
What SSL Certificate is right for me?
How To Minimise Spam – WordPress

Blue Ocean Web Hosting - How Long Does It Take To Transfer A Domain?
How long does it take to transfer a domain ?

Like everything, there is a wait time for the completion of a transfer of a domain name from one registrar to another.

Whilst the domain is in ‘transfer’ mode, your website, emails etc will all still remain online.  An important note to remember is that once you hit the ‘transfer’ button, you will not be able to make any adjustments to your name servers or whois contacts.

If transferring a website and domain to us, it would be advisable to transfer website files and databases first, update name servers.  Confirm that everything is operating as it should, and then transfer the domain.

Once you initiate the transfer, the domain contacts will receive a ‘Transfer Authorisation’ email which will have a URL (link) that needs to be clicked for the transfer to be approved.  If the domain transfer link is not ‘clicked’ within 24 hours, the transfer is not approved and will time out.

AU Domain Transfers
These normally take 48 hours to transfer from the time the authorisation link is clicked.

gTLD Domain Transfers
These include .com, .net, etc normally take approximately 7 days from the time the authorisation link is clicked.


Talk to us at Blue Ocean Web Hosting today about transferring your domain to us.

  • 1
  • 2